Man With a Van Leyton Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Leyton provides removal, man and van, transport and related services. By making a booking, accepting a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, firm or company who requests or receives services from Man With a Van Leyton.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, furniture moving or related services provided by Man With a Van Leyton.

Goods means the items, belongings, furniture, boxes and any other property moved, transported, handled or stored as part of the Services.

Contract means the agreement between Man With a Van Leyton and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.

Vehicle means any van or other vehicle used by Man With a Van Leyton to perform the Services.

2. Scope of Services

Man With a Van Leyton provides removal and man and van services within Leyton and surrounding areas, and may also carry out journeys to and from other locations within the United Kingdom. The exact scope of the Services will be as described in the quotation, booking confirmation or any subsequent written agreement between us.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, installation work, packing or unpacking, or any work involving specialist skills or equipment. Any additional tasks requested on the day are subject to driver approval, safety considerations, time constraints and additional charges.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, dates and times, the nature and quantity of Goods, and any special requirements. Quotations are based on the information you provide and are subject to amendment if that information is incomplete or inaccurate.

3.2 A booking is not confirmed until you have accepted the quotation and we have acknowledged your acceptance. Our acknowledgement may be provided verbally or in writing. We reserve the right to refuse or cancel any booking at our discretion.

3.3 You are responsible for checking that all details of the booking are correct, including dates, times, addresses, access details, parking requirements and the scope of work. Any changes must be notified to us as early as possible and may result in a revised quotation or additional charges.

3.4 Where access or parking is restricted, or where permits, visitor vouchers, congestion or clean air zone charges, tolls or similar fees apply, you must inform us at the time of booking. You are responsible for the cost of any such permits or charges that apply to the job.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate basis or as a fixed price, as explained to you at the time of booking. Quotations assume reasonable access at both collection and delivery points, including suitable parking, ability to load and unload safely, and no unusual delays.

4.2 We reserve the right to adjust the price if:

a) The information you supplied at the time of quotation or booking was inaccurate or incomplete.

b) Additional Goods are added or the nature of the work changes.

c) Access is more difficult than stated or involves additional floors or long carrying distances.

d) There are unforeseen delays outside our control, such as waiting for keys, traffic incidents, road closures or restrictions.

4.3 Unless specifically stated, prices do not include insurance for the full replacement value of Goods, packing services, packing materials, dismantling or assembling of furniture, disconnection or reconnection of appliances, storage, or disposal of unwanted items.

5. Payments and Charges

5.1 Payment terms will be confirmed at the time of booking. We may require full or part payment in advance, or payment on completion of the job. Where a deposit is requested, your booking is not secure until the deposit has been received.

5.2 Payment must be made using an accepted method as notified to you in advance. We do not accept payment by cheque unless agreed in writing before the booking date.

5.3 You agree to pay for all Services carried out, including any waiting time, additional labour, extra journeys or other variations from the original booking requested or caused by you or your representatives.

5.4 If payment is not made when due, we reserve the right to charge reasonable interest and administrative fees, and to withhold or suspend Services until payment is received in full.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. Your right to cancel is subject to any applicable consumer legislation and the following terms.

6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking date at our discretion.

6.3 Where you cancel less than 48 hours before the scheduled start time, we may retain all or part of any deposit paid and may charge a cancellation fee to cover our costs and loss of opportunity to undertake other work.

6.4 If you are not present, or no authorised person is available, at the agreed time and address to allow us to commence work, we may treat the booking as cancelled and apply a cancellation fee and charges for any time and travel incurred.

6.5 If we need to cancel or amend a booking due to vehicle breakdown, staff illness, severe weather, safety concerns or any other reason beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or a refund of any pre-paid amounts for Services not provided. We are not liable for any indirect or consequential losses resulting from such cancellation or amendment.

7. Customer Responsibilities

7.1 You are responsible for:

a) Ensuring that the Goods are properly packed and ready for transport, unless we have agreed to provide packing services.

b) Ensuring that fragile, valuable or delicate items are adequately protected, clearly labelled and brought to our attention.

c) Providing accurate information about the Goods, including any heavy, bulky or awkward items such as pianos, large wardrobes, safes or appliances.

d) Ensuring safe and reasonable access at all locations, including making arrangements for parking, lifts and access through communal or shared spaces.

e) Complying with all applicable laws, regulations and housing or building rules that apply at the collection and delivery addresses.

7.2 You must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of normal removal activities. Our staff may decline any task they reasonably believe presents a risk to health and safety or may cause damage to property.

8. Items Not Permitted and Waste Regulations

8.1 You must not include in the Goods any items which are illegal, dangerous, explosive, corrosive, flammable, perishable, environmentally hazardous or otherwise unsuitable for transport, including but not limited to gas cylinders, fuel, paint, solvents, chemicals, firearms, ammunition, or unlawful substances.

8.2 We are not a waste carrier for general refuse. We will not remove or dispose of household waste, rubble, builder's waste, black bags of rubbish or similar materials unless this has been explicitly agreed in advance and we are acting in accordance with applicable waste regulations.

8.3 Where we agree to remove unwanted items or undertake a clearance, you confirm that you have the right to dispose of those items and that they do not contain hazardous or controlled materials. Additional charges will apply for any disposal services.

8.4 We comply with applicable waste and environmental regulations. Fly-tipping and unlawful waste disposal are criminal offences. If you request us to dispose of waste unlawfully, we will refuse and may terminate the Contract without liability.

9. Liability and Exclusions

9.1 We will take reasonable care in handling and transporting your Goods. However, you acknowledge that minor scuffs or marks may occur in the normal course of moving goods, particularly where access is tight or where Goods are already worn or fragile.

9.2 Our liability for loss of or damage to Goods, or for delay in delivery, is limited to the reasonable cost of repair or replacement, up to a maximum amount per job as notified to you or, if no amount is notified, to a reasonable sum having regard to the price paid for the Services.

9.3 We are not liable for:

a) Loss or damage arising from your failure to pack Goods properly or to secure loose parts such as drawers, doors or shelves.

b) Loss of or damage to items packed by you in boxes or containers where there is no obvious external damage to the box or container.

c) Pre-existing damage, defects or wear and tear.

d) Damage arising from moving items against our advice, including where we advise that an item may not fit or may be at risk of damage.

e) Any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress.

f) Loss of small, fragile or valuable items such as money, jewellery, watches, documents, data, artwork or collections, which should not be included with general household removals.

9.4 You must notify us in writing of any loss or damage that you believe has occurred as a result of our Services as soon as reasonably practicable, and in any event within 7 days of the job. You must provide reasonable evidence and allow us a fair opportunity to inspect any damage.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

10. Insurance

10.1 We maintain appropriate insurance cover for our vehicles and public liability as required by law and responsible business practice.

10.2 Unless expressly stated otherwise, our prices do not include separate insurance for the full replacement value of your Goods. You are strongly advised to check your own household or business insurance to ensure your Goods are covered during removal and transit, and to arrange additional cover if necessary.

11. Access, Parking and Delays

11.1 You are responsible for ensuring that suitable parking is available for the Vehicle at all locations. Where permits, vouchers or prior arrangements are required, you must arrange these in advance or reimburse us for any related costs or penalties.

11.2 If our staff are delayed from starting or completing the work due to issues with access, keys, parking, building management, or other circumstances beyond our control, waiting time may be charged at our standard hourly rate.

11.3 We are not liable for delay in arrival or completion times resulting from traffic, weather, roadworks, vehicle breakdown, accidents, or events outside our reasonable control. Any times quoted are estimates only.

12. Conduct and Health and Safety

12.1 We expect our staff to behave in a professional manner at all times. If you have any concerns about conduct, you should raise them with us as soon as possible.

12.2 You agree to treat our staff with respect and not to subject them to abusive, threatening or discriminatory behaviour. We reserve the right to withdraw Services immediately if our staff feel unsafe or harassed, and you will remain liable for charges incurred.

12.3 Our staff will follow health and safety guidelines and may refuse to move items or operate in conditions that they consider unsafe, such as unstable structures, hazardous materials or unsuitable access routes.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our Services, you should raise the matter with us promptly so we have an opportunity to address your concerns.

13.2 We will investigate complaints in a fair and timely manner, and may ask you for further information or evidence. We aim to resolve disputes through discussion and negotiation wherever possible.

14. Privacy and Data

14.1 We collect and use personal information provided by you for the purposes of managing your booking, performing the Services, handling payments and communicating with you.

14.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties.

15. Variation of Terms

15.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

15.2 Any changes to the Services, pricing or specific terms of your booking must be agreed between us and confirmed verbally or in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between you and Man With a Van Leyton, are governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms and Conditions or the Services provided.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and Man With a Van Leyton in relation to the Services and supersede any prior discussions or understandings.

By proceeding with a booking, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.