Terms and Conditions for Man With A Van Leyton
These Terms and Conditions set out the basis on which Man With A Van Leyton provides vehicle, labour, transport, collection, and delivery services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They apply to all bookings unless otherwise agreed in writing. For clarity, references to “we,” “us,” and “our” mean the service provider, while “you” means the customer, sender, recipient, or any person acting on the customer’s behalf.
These terms are intended to be fair and transparent. They govern the booking process, pricing, payments, cancellations, access requirements, customer responsibilities, liability limits, and compliance with waste regulations. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.
Man with a van Leyton services are typically used for moves, deliveries, and collections that require careful handling and timely transport. As with any van and man service, success depends on accurate information, safe loading conditions, and clear communication. Customers should review the details of their booking carefully and notify us promptly if anything changes.
Bookings may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and, where required, received a deposit or advance payment. We may ask for information about the items to be moved, pickup and delivery addresses, property access, floor level, parking availability, timing preferences, and any special handling needs. This information helps us assign the appropriate vehicle, crew size, and time estimate.
You are responsible for ensuring that all booking details are complete and accurate. If the information provided is incorrect or incomplete, we may revise the quotation, alter the service plan, or cancel the job if the work cannot reasonably be carried out as scheduled. For example, if a customer books a man with van in Leyton for a small collection but later adds heavy furniture, multiple flights of stairs, or restricted parking, additional charges may apply. We reserve the right to refuse any booking that involves unsafe, unlawful, or impracticable conditions.
The quotation provided is based on the information available at the time and may be subject to change if the scope of work changes. Time estimates are approximate unless expressly agreed as fixed. Where a fixed price is agreed, it may still be adjusted if the customer requests extra services not included in the original booking, such as dismantling, reassembly, stair carries, waiting time, or additional stops.
Payment terms will be agreed at the time of booking. We may require full or partial payment in advance, particularly for larger jobs, weekend work, or services involving waste disposal. Unless stated otherwise, payment is due immediately upon completion of the service. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified to you before the job begins. Any cash payment must be made in the currency specified and only to an authorised representative.
All prices are stated inclusive or exclusive of VAT, as applicable, and this will be made clear in the quotation or invoice. If a quotation is based on hourly rates, the final charge will reflect the actual time spent from the agreed start time until completion, including reasonable delays caused by customer-side issues, lack of access, or waiting for keys or authorisation. Additional fees may apply for congestion, parking charges, tolls, congestion zone fees, permit costs, or disposal fees, where these are necessary for the performance of the service.
If payment is declined, delayed, reversed, or disputed without valid reason, we may suspend future bookings, charge reasonable recovery costs, and pursue any outstanding sums through lawful means. We reserve the right to charge interest on overdue invoices in accordance with applicable law. Title to any goods sold as part of the service, if any, will not transfer until payment has been made in full.
Customers may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size and nature of the job. Where a deposit has been paid, cancellation charges may apply if we have reserved time, crew, or equipment and cannot reasonably reallocate them. If you cancel at short notice, particularly on the day of the booking, you may be charged part or all of the agreed fee if costs have already been incurred.
We may cancel or suspend a booking if circumstances beyond our control make it impossible or unsafe to proceed, including severe weather, traffic disruption, vehicle breakdown, illness, road closures, or issues with access to the property. We may also cancel if the customer fails to provide accurate information, refuses reasonable instructions, or behaves in a threatening, abusive, or unlawful manner. In the event of our cancellation, we will either offer a new date or refund any prepayment for work not carried out, subject to any lawful deduction for services already delivered.
Where delays occur, we will aim to keep you informed and attend within a reasonable timeframe. However, we are not responsible for indirect losses caused by unavoidable delays, including missed appointments, missed delivery slots, or consequential inconvenience, unless the delay is caused by our negligence and loss is otherwise recoverable under law.
The customer must ensure that goods are properly packed, secured, and ready for transport before the agreed collection time unless packing is included in the service. Fragile, valuable, or sentimental items should be declared in advance and suitably protected. We are not responsible for damage caused by inadequate packing, loose contents, defective furniture, or items that were already damaged before handling. If you ask us to move items that are unusually heavy, awkward, or fragile, you accept that doing so carries additional risk.
Our liability is limited to direct loss or damage caused by our proven negligence, and only where such loss was reasonably foreseeable. We will not be liable for indirect, special, or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for loss or damage to goods, our liability may be limited to repair, replacement, or the fair market value of the affected item, whichever is lower and appropriate in the circumstances.
Customers must provide safe access to the property and suitable parking where possible. You are responsible for obtaining permits, building approvals, concierge permissions, or other consents required for the job unless we specifically agree otherwise in writing. If our team is unable to complete the work because access is blocked, keys are unavailable, or the property cannot be entered, you may still be charged for the time and costs already incurred. Please note that Leyton man and van services often involve multi-storey buildings, shared access, and time-sensitive loading, so the customer should make arrangements in advance to avoid delay.
Where waste removal or disposal is included, the service will be carried out in accordance with applicable UK waste laws, environmental rules, and local authority requirements. Customers must be honest and clear about the nature of any waste presented for collection. We can only accept waste that is lawful to transport and dispose of, and we may refuse items that are hazardous, contaminated, unstable, prohibited, or not accurately described. The customer remains responsible for declaring whether materials include electrical items, mattresses, paint, chemicals, asbestos, clinical waste, gas cylinders, sharps, oils, or other controlled substances.
All waste transferred to us becomes our responsibility only once it has been lawfully accepted for collection. Until that point, the customer remains responsible for segregation, packaging, and disclosure. If any waste is misdescribed or if the collection includes restricted materials that were not disclosed, we may charge additional fees, return the waste, or report the matter to the appropriate authorities where required by law. Fly-tipping, illegal dumping, and unauthorised disposal are strictly prohibited. By booking a man with a van Leyton waste collection, you confirm that you are acting lawfully and that the waste is not being presented for unlawful disposal.
We may request evidence of ownership, origin, or lawful transfer for certain items or waste types, especially where there is any concern about prohibited goods or regulated materials. The customer agrees to provide any documents reasonably required to demonstrate lawful disposal or transfer. If a collection includes items with data-bearing components, the customer is responsible for removing personal data unless otherwise agreed in writing.
We take reasonable care when handling goods, but the customer should understand that some risks are inherent in transport, lifting, and moving. Items with pre-existing damage, hidden defects, or unsuitable construction may be vulnerable even when handled properly. We are not responsible for damage that results from normal wear and tear, unavoidable movement during transit, or the structural weakness of items that were not designed for repeated assembly or relocation. If a customer asks us to move an item that appears unsafe, we may refuse to handle it or do so only at the customer’s risk and direction.
Nothing in these terms prevents us from relying on any defence, limitation, exclusion, or cap that is permitted by law. Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should inspect goods promptly on delivery and report any concerns with supporting evidence, such as photographs and a description of the issue. Failure to report promptly may affect our ability to investigate the matter and may reduce any remedy available.
If any claim is made against us by a third party arising from inaccurate information, unlawful goods, improper packing, or instructions given by the customer, the customer may be responsible for indemnifying us against resulting losses, costs, and expenses, to the extent permitted by law. This includes reasonable legal and administrative costs arising from the customer’s breach of these terms.
We may modify these Terms and Conditions from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking. If a change is required by law or safety considerations, it may apply immediately where lawful. Continued use of our services after updated terms are published or provided will constitute acceptance of the revised terms for future bookings.
If any dispute arises, both parties should first try to resolve it amicably and in good faith. Where a complaint concerns charges, delays, or damaged items, we may ask for evidence and a clear explanation so that the issue can be assessed fairly. Nothing in these terms affects your right to bring a claim under the relevant dispute resolution or court process if it cannot be resolved informally.
These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. By proceeding with a booking, you agree that these terms form the entire agreement between you and Man With A Van Leyton in relation to the services booked, subject always to your statutory rights.